The great Japanese samurai Musashi wrote that, in order to truly master your art, you need to thoroughly explore at least one other art form. This is why, on top of mastering swordsmanship (the “art” of chopping heads), he also went on to become a very adept painter.
Although I have no intention of collecting other people’s limbs, I’ve always been fascinated by this concept of using one discipline to gain a deeper understanding into another discipline. When a client requested an ITIL assessment of his organization, I saw an opportunity to put this into practice by using elements of the CMMI(sm) model to conduct my audit.
ITIL, which stands of Information Technology Infrastructure Library, is a best practice model for the management of IT services.
CMMI(sm), which stands for Capability Maturity Model Integration, is a best practice model aimed primarily towards software and systems engineering.
Basically, I am applying the CMMI(sm) generic practices (which cover the basis for institutionalizing processes) to the ITIL process areas. It’s working very well and the client is quite pleased with the results we are getting so far.
Now, if I could only remember where I put this damned blade…